You may reach our staff toll free at (800) 937-5300, followed by their individual extension.
Librarian Care Department
You may reach a Librarian Care Representative by calling (800) 937-5300 and following the prompts. You may also e-mail us at ilscustomer.service@ingrambook.com.
| Customer Service |
Ext. 1, |
Option 1 |
| Order Entry |
Ext. 1, |
Option 2 |
| Order Entry – Video Product |
Ext. 1, |
Option 3 |
| New Accounts (except K-12 Schools) |
Ext. 1, |
Option 4 |
| Program Information |
Ext. 1, |
Option 4 |
| Stock Check |
Ext. 1, |
Option 5 |
| Cataloging and Processing |
Ext. 2 |
|
| K-12 School Services/New Accounts |
Ext. 3 |
|
Account Services
Valerie MacLeod
Vice President , Sales
valerie.macleod@ingrambook.com
Ext. 35516
Find your Account Manager
Account Services
Don Kaiser
Director, ILS Administration
don.kaiser@ingrambook.com
Ext. 37444
K-12 Schools
Kay Bowin
Manager, School District Sales
kay.bowin@ingrambook.com
Ext. 37470
Bids and Contracts Department
Christi Copous
Manager, Contracts & Sales Analysis
christi.copous@ingrambook.com
Ext. 35733
Cataloging and Processing
Lori Davis
Manager, Library Processing
lori.davis@ingrambook.com
Ext. 37198
Collection Development
Joyce Skokut
Director, Collection Development
joyce.skokut@ingrambook.com
Ext. 35914
William Taylor, MLS, EdD
Manager, Continuations
william.taylor@ingrambook.com
Ext.35719
Rita Allison
Continuations Program Administrator
rita.allison@ingrambook.com
Ext.35167
Janet Hill
Standing Orders Program Administrator
janet.hill@ingrambook.com
Ext. 35748
Shannan Starnes Rosa, MSLS
Collection Development Librarian, Adult Materials
shannan.starnes@ingrambook.com
Ext. 35751
Norma Lilly, MLS
Librarian, Adult Materials
norma.lilly@ingrambook.com
Ext. 35758
Tracy Taylor, MLS
Manager, Youth Services
tracy.taylor@ingrambook.com
Ext. 35706
Jeannine Wiese
Collection Development Researcher
jeannine.wiese@ingrambook.com
Ext. 35643
Melly Anderson
Manager, Video Product
melly.anderson@ingrambook.com
Ext. 35795
Opening Day Services/New School Openings
Paul Duckworth, MLS
Manager, Opening Day Collections
paul.duckworth@ingrambook.com
Ext. 35796
Pat Redding
Processing Supervisor
pat.redding@ingrambook.com
Ext. 37485
Technical Support
Ingram Customer Systems Tech Support
ipage®, flashback®, and companion® support desk
ics-techsupport@ingrambook.com
(800) 937-7978
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